How to delete your personal data
Ensuring the security of your personal information is a priority for us. Typically, we retain your user account information for the duration of your Redot account's existence. If you decide to close your Redot account, we will delete your personal data in accordance with the guidelines outlined in our Privacy Policy.
However, there are legal obligations that may require us to retain specific information for extended periods, such as details related to payment transactions for fraud detection or safety considerations.
Please note that if you request the erasure of your personal information:
We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a Redot Account for fraud or safety reasons, we may retain information from that Redot Account to prevent that Member from opening a new Redot Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Redot may keep information for tax, legal reporting and auditing obligations.
Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
Personal data deletion procedure
1. Contact us at help@redot.com using the email associated with your Redot account.
2. Kindly be aware that additional steps for identity verification and request validation may be necessary.